繁體中文
工作實況：屋苑大小事務一手包
物業管理主任每日要巡樓、跟進維修同清潔，檢查公共設施，處理住戶嘅查詢同投訴，並統籌保安、清潔同維修承辦商嘅工作。佢哋要預備法團會議文件、控制管理費嘅收支預算，同喺颱風、暴雨等緊急情況下落實應變安排。呢個崗位要同時面對住戶、承辦商、法團同監管要求，溝通、紀錄同應變能力都係日常所需。
入行關卡：第626章發牌制度
物業管理服務受法定發牌規管。《物業管理服務條例》（第626章）設立物業管理業監管局，規管物業管理公司同從業員。發牌制度2020年8月1日實施，並設三年過渡期；2023年8月1日過渡期完結後，無牌提供物業管理服務即屬違法。業主或業主組織免費為自己物業提供管理意見，一般唔屬須領牌嘅情況，但受僱提供物業管理服務嘅管理同監督人員，就要按制度領牌。
兩級牌照同職業階梯
物業管理人牌照分第1級同第2級。第1級要求相關學士學位或以上學歷、相關工作經驗，以及認可專業團體嘅會員資格；第2級要求副學士、文憑或以上學歷加上相關經驗。持有監管局指明物業管理副學士或文憑嘅畢業生，在持第1級牌照人士監督下累積一年經驗，便可申請第2級牌照；再進修、取得專業團體會籍並累積經驗，便可申領第1級牌照。
English
The job: running the estate day to day
A property management officer patrols the building and follows up maintenance and cleaning daily, checks communal facilities, handles residents' enquiries and complaints, and coordinates the work of security, cleaning and maintenance contractors. They prepare owners' corporation meeting papers, control the management fee budget, and put emergency arrangements in place during typhoons, rainstorms and other incidents. When a lift breaks down or a pipe bursts, they coordinate urgent repairs, inform residents and keep a written record for follow-up. The role faces residents, contractors, the owners' corporation and regulators at once, so communication, record-keeping and quick thinking are everyday requirements.
The gate: licensing under Cap. 626
Property management services are subject to statutory licensing. The Property Management Services Ordinance (Cap. 626) established the Property Management Services Authority to regulate companies and practitioners. The licensing regime took effect on 1 August 2020 with a three-year transition, and from 1 August 2023 providing property management services without a licence is an offence. Owners or owners' organisations giving free advice on managing their own property are generally not caught, but employed staff in managerial and supervisory roles who provide property management services must be licensed.
Two licence tiers and the career ladder
Practitioner licences come in Tier 1 and Tier 2. Tier 1 requires a relevant bachelor's degree or above, relevant experience, and membership of a recognised professional body; Tier 2 requires an associate degree, diploma or above plus relevant experience. A graduate holding a specified property management associate degree or diploma can apply for a Tier 2 licence after one year of experience under the supervision of a Tier 1 licence holder, and with further study, professional body membership and experience can apply for a Tier 1 licence.
